Refund policy

Return & Refund Policy

30-Day Return Window

WePacks accepts eligible returns within 30 calendar days of the date your order is delivered.

To request a return, you must contact us within 30 calendar days after receiving your order. Return requests submitted after the 30-day return window may not be accepted.

Return Eligibility

To qualify for a return, the item must be:

Unused and unopened
In the same condition in which it was received
In its original packaging
Accompanied by a receipt or other proof of purchase

We reserve the right to deny returns that do not meet these requirements.

How to Request a Return

To begin a return, email us at:

order@wepacks.com

Please include your:

Name
Order number
Product you would like to return
Reason for the return
Photos, when the item is damaged, defective, or incorrect

We will review your request and provide return authorization and shipping instructions when the return is approved.

Approved returns must be mailed to:

WePacks
9110 Union Park Way, Suite 115
Elk Grove, CA 95624
United States

Items returned without first contacting us and receiving return authorization may not be accepted.

Return Method

Approved products must be returned by mail to the return address listed above. We do not currently accept returns at third-party retail locations.

Return Shipping Costs

For standard returns, the customer is responsible for return shipping costs unless otherwise stated in the return authorization.

When an item is damaged, defective, or incorrectly shipped by WePacks, we will review the issue and provide the appropriate return or replacement instructions.

Original shipping charges, if any, are nonrefundable unless the return is caused by an error by WePacks.

We do not charge a restocking fee for approved returns that meet the eligibility requirements in this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

When an item arrives damaged, defective, or different from what you ordered, contact us promptly at order@wepacks.com. Please include your order number and clear photographs of the product and shipping packaging.

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, refund, or return authorization.

Non-Returnable Items

The following products may not be returned:

Custom or private-label orders
Special-order products
Used products
Opened products
Products missing their original packaging
Products returned more than 30 calendar days after delivery
Products marked final sale or non-returnable at the time of purchase

Refund Processing

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be submitted to your original payment method within 3 business days after the returned product passes inspection.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

When more than 15 business days have passed since we confirmed that your refund was approved, contact us at order@wepacks.com.

Exchanges

We do not offer direct product exchanges. To purchase a different item, request a return for the eligible product and place a new order for the replacement product.

Damaged, defective, or incorrectly shipped products will be handled individually by our customer service team.

Geographic Coverage

This return policy applies to orders delivered within the 48 contiguous United States.

WePacks currently does not ship internationally or to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or international destinations.