Refund Policy

Return Policy

WePacks.com offers a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, items must be unused, in the same condition received, and in the original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at order@wepacks.com.

Approved returns should be sent to:

9110 Union Park Way Ste 115
Elk Grove, CA 95624

Items sent back without first requesting a return may not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us right away at order@wepacks.com so we can review the issue and make it right.

Non-Returnable Items

Custom orders, special-order products, used items, opened items, or items not in original packaging may not be eligible for return.

Return Shipping

Return shipping instructions will be provided after your return request is reviewed and approved. Original shipping fees, if any, may not be refundable.

We currently ship within the 48 contiguous United States only and do not ship internationally.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed after your refund was approved, contact us at order@wepacks.com.